1.1. This website is operated by PT. Ocean Realm Bali company registered in Indonesia.
1.2. The following terminology applies to these Terms of Sevice: “Client”, “Customer”, “You” and “Your” refers to you, the person accessing this website, and accepting the Company’s Terms of Service. “The Company”, “Ourselves”, “We” and “Us”, refers to us, PT. Ocean Realm Bali. “Party”, or “Parties”, refers to both the Client and ourselves, or either the Client or Ourselves. ”Service” refers to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing Indonesian Law. “Booking” refers to the purchase of a Service. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.
1.4. Any new services, features or tools that are added to the current Website shall also be subject to these Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
2. PERSONAL INFORMATION
3. ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
3.1. We are not responsible if information made available on this website is not accurate, complete or current. The material on this website is provided on an “as-is” and “as-available” basis, for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this website is at your own risk.
4. MODIFICATIONS TO PRICES
4.1. Prices of our Services are subject to change without notice.
4.2. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
5. BOOKINGS; SERVICES
5.1. We reserve the right to refuse Service to anyone for any reason at any time.
5.2. When Booking any activity, and before the activity is due to begin, and where applicable, all customers must be able to show proof of diving certification from PADI, SSI, CMAS, or an equivalent certifying organization and be able to produce a valid logbook of their dives, with the exception of customers booking an entry level course (i.e. the customer is not certified yet).
5.3. Failure for The Client to provide the documents stated above in Section 5.2. will result in the cancellation of the activity with no refund of any kind.
5.3. Upon registration for any course or activity, and before the course or activity is due to begin, all customers must read, complete and sign: (a) The “Liability Release and Assumption of Risk” form. (b) The “Standards Safe Diving Practices” form. (c) A Medical Questionnaire.
5.4. Failure for The Client to complete and sign any or all of the documents stated above in Section 5.3 will result in the Cancellation of the course or activity with no refund of any kind.
5.5. THE COMPANY IS NOT PERMITTED TO OFFER ANY MEDICAL ADVICE. IF YOU ARE UNSURE OF A MEDICAL MATTER RELATED TO DIVING OR OTHERWISE, PLEASE SEEK ADVICE FROM A CERTIFIED MEDICAL PRACTITIONER BEFORE ENGAGING IN ANY FORM OF DIVING ACTIVITIES.
6.1. Payments processed through PayPal, Cash or Bank Transfers are all acceptable methods of payment for Online Bookings, such as, but not limited to, Dive Courses, Liveabords dive cruises, Snorkeling Tours.
6.2. Where the Client pays by Bank Transfer, the Client (the payee) will pay all bank charges including The Company’s (the beneficiary). All bank fees and other transaction charges are client’s expenses.
6.3. PAYMENT DIVE COURSES, DIVING DAYTRIPS AND SNORKELLING TOURS A deposit of 30%-50% of the service purchased is due upon booking for all Diving Courses and other Activities. Bookings will be reputed valid and confirmed only upon reception of the deposit. The remaining amount must be paid in full to The Company before the course or activity is due to commence or at the The Company immediately after the activity finishes and before departing from The Company.
6.4. PAYMENT LIVEABOARD DIVE CRUISES A deposit of 30%-50% on the total price is due upon booking for all Liveaboard dive cruises. Bookings will be reputed valid and confirmed only upon reception of the deposit. The remaining amount must be paid in full to The Company before the trip is due to depart.
7. FORCE MAJEURE
7.1. The Company reserves the right to modify, delay and/or cancel diving arrangements where the inaccessibility of the diving destination, local custom, acts of God (fire, flood, earthquake, storm, hurricane or other natural disaster), war, political unrest and other hostilities regardless of whether war is declared, or other technical difficulties cause the arrangements to become unsafe, perilous and/ or impracticable.
7.2. Where adverse weather conditions prevail, making it dangerous or inadvisable for customers or the boat to land on and enter port, the captain shall reserve the right to postpone sailing until more favorable conditions prevail. This may involve an adjustment to the itinerary, which may result in a cancellation of landing in a certain port.
8. GENERAL CANCELLATION AND REFUND POLICY
8.1. The Company will refund in full where the Company itself cancels a booking, other than for reasons set out above in Section 7.
8.2. Cancellation notification for instance, in person, via email and/or fax, or any other means will be accepted subject to confirmation in writing. Cancellation will take effect at reception of the notification.
8.3. Bank fees, transaction fees and other subsequent charges related to payment of the booking and paid by the Client will not be subject to any compensations or refund. Where a refund is owed, the exchange rate to be used will be that as at the day of the refund itself.
8.4. The Company shall not accept any financial responsibility for any itinerary changes or cancellations resulting from circumstances outside of the Company’s control, such as, but not limited to, those stated above in Section 7.
8.5. Where the Client cancels a booking, should the client be eligible for partial or full refund, any fees resultant from the refund, and/or bank transaction fees will be deducted from the refund, and paid for by the Customer, not The Company.
8.6. CANCELLATIONS DIVE COURSES, DIVING DAYTRIPS AND SNORKELLING TOURS Bookings cancelled at least 48 hours before the course or activity is due to commence will be eligible for full refund. Bookings cancelled less than 48 hours before the course or activity is due to commence are not eligible for any kind of refund and the remaining 50% must be paid in full to The Company if the service / activity ordered requires so due to already confirmed logistics.
8.7. CANCELLATIONS LIVEABOARD DIVE CRUISES Bookings cancelled 30 days at least before the course or activity is due to commence will be eligible for full refund. Where a Cancellation is made less than 30 days and more than 15 days before the course or activity is due to commence the deposit will be non-refundable but The Company may refund the outstanding 70%, if already paid by The Client. Bookings cancelled less than 15 days before the course or activity is due to commence are not eligible for any kind of refund and the remaining 70% must be paid in full to The Company.
9. ACCURACY OF BILLING AND ACCOUNT INFORMATION
9.1. You agree to provide current, complete and accurate purchase and account information for all Bookings made on Website. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
10. OPTIONAL TOOLS
10.1. We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
10.2. Any use by you of optional tools offered through the website is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
10.3. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
10.4. We may also, in the future, offer new tools, features or resources through the Website. Such new tools, features or resources shall also be subject to these Terms of Service.11.
ERRORS, INACCURACIES AND OMISSIONS
11.1. Occasionally there may be information on our Website that contains typographical errors, inaccuracies or omissions that may relate to Services descriptions, pricing, promotions, offers, availability, dates and scheduling of services. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your Booking).
11.2. We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
12.1. The section headings used in these Terms and Conditions are for convenience only and do not form a part of these Terms and Conditions and no construction or inference shall be derived from them.
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